Pre Conference Day – AI for Enterprise


09:15- 09:25

Chair’s Opening Remarks

Chandler T Wilson
Director of Analytics and Insights for Corporate Affairs - Walmart USA

11:15- 11:40

Keynote Address: Propelling AI for Enhanced Customer Service

With the rise of chatbots, real-time analytics and AI for customer service, the customer experience has been completely transformed. This session examines the rise of this technology and why it’s important to keep AI at the centre of your strategy design.